Refund policy

The registration fee

The registration fee is non-refundable.

The only exceptions are the two cases below.

When we refund

You were charged more than once for the same registration.

PayStation confirmed your payment, but we could not complete your registration: for example, the email address or mobile number already belonged to another account.

How to ask for a refund

Write to us with the invoice number of each payment and the email address or mobile number you registered with. Use the contact details at the bottom of this page.

Refunds are not automatic. The organiser checks the payment with PayStation and returns the money through PayStation. How long it takes to reach you depends on PayStation and on your bank or mobile wallet.

If a payment seems stuck

Your registration is complete only after PayStation confirms the payment. If money was taken but you did not get a confirmation, please do not pay again: write to us with your invoice number, and we will check it.

Changes to this policy

Last updated: 3 November 2026. If we change this policy, we will publish the new version on this page.